Steam tightens its return policy: thousands of games to be affected


Steam’s return policy has been, for quite some time now, one of the strong points of Valve’s platform. Before the company implemented this policy, many gamers did not feel entirely comfortable buying launch titles in their digital version, due to the possible problems that these could present, something that has become all too common in current times. However, with the return policy that has been in place until now, things changed, although Valve has detected that it was not perfect.

The company led by Gabe Newell has slightly tightened its return policy, especially affecting games that arrive with previous access. As we may know, there is a very common practice nowadays in which companies offer the possibility to play their big games in advance, either by pre-ordering Deluxe editions or simply paying a little more with the normal version. Well, the change in Steam’s rules has affected those types of games.

Steam endurece su política de devolución: miles de juegos se verán afectados 31

Steam’s refund policy changes for pre-ordered games

As anyone who plays on the platform will know, the system works with two rules: that less than 14 days have passed since purchase, and that we have not exceeded 2 hours of time played. However, Steam did not include the hours we invested in these previous accesses in its policy. For that reason, it has been decided to apply a change in this regard, since there were already several testimonies of people who were taking advantage of this loophole to complete the games before their official release, to later return them to Valve.

The new refund works as follows. If we now purchase a game with early access, which offers the possibility to play 48 hours before its release, all the time we play it during that period will be counted by the system. What does not change is the 14-day return period, which will not count from the launch of the pre-access, but from the moment the game is officially released on the market.

The measure has already gone into effect, so if you were thinking of taking advantage of this flaw in the system, we recommend that you think twice, both for your own sake and for the viability of this type of access for the platform.